Hospital Service Plan
Multi-modality coverage for discharge equipment, bedside monitoring, and dental SPD support with 24/7 hotline and on-site FSE targets for urban facilities.
Service planning
Pick the service plan that fits your facility.
Hospitals, ambulatory centers, dental groups, home-health agencies, and skilled nursing teams do not operate equipment the same way. Steris uses a guided intake to understand installed base, staff coverage, clinical hours, cybersecurity constraints, and documentation needs before recommending a plan.
Ambulatory Surgical Center Plan
Pre-shift checks, sterile reprocessing audit support, weekend response windows, and monitoring readiness before first case.
Dental Practice Plan
Autoclave cycle documentation, chairside equipment PM, imaging uptime notes, and infection-control training for assistants and sterilization technicians.
Home Health Agency Plan
Remote troubleshooting hotline, caregiver teach-back packs, replacement consumable cadence, and cellular fallback checks for connected devices.
Skilled Nursing & LTC Plan
Bulk consumable replenishment, infection-control bundles, and shift-ready documentation that survives staffing turnover.
Remote Monitoring Program Plan
Alarm governance workshops, FHIR observation planning, HIPAA BAA routing, and coordinator playbooks for chronic care cohorts.
Common questions from biomed and supply chain teams
Do you support our existing biomed team or replace them?
We augment. Steris FSEs co-own Tier 2-3 escalations; your in-house team retains Tier 1 ownership and local procedures.
How do you handle FDA recalls on our installed base?
UDI-driven recall sweeps help compare affected device and accessory records within a documented response window after Class I/II notices.
Will you work with our existing CMMS (Nuvolo / Maximo / Connectiv)?
Yes. Work orders, PM evidence, and escalation notes can be formatted for REST or HL7 FHIR handoffs into your CMMS.
What is covered under a HIPAA BAA when you remote into equipment?
A BAA is executed before remote sessions when PHI may be in view. PHI is not retained in Steris service notes.
Without a service plan
- 4-6h average MTTR on complex tickets
- Parts requested after downtime
- Recall reviews rely on spreadsheets
- Training refreshes follow incidents
With a Steris plan
- Target <2h remote triage on covered fleets
- Critical parts pre-staged where agreed
- UDI records support rapid field action
- Teach-back modules scheduled by role
Tell us your facility type — we will send a tailored plan.
Share care setting, device families, installed base size, and urgent constraints. A Steris advisor will recommend practical next steps.